Our diamond experts have been trained to assist you in making the right choice and answering any questions you may have regarding purchasing a diamond.
For expert advice or help call:
1-800-440-8919 (toll free number)
or Outside the US 1-646-257-2001
Mon thru Fri 9:30am-5:30pm EST
Contact Us - A&W Diamonds
We at A&W Diamonds take pride in our customer service. Our professionals take all inquiries seriously and will be sure to answer any requests as soon as possible (please allow up to 24hrs for our response).
Please send us your requests / questions via the form below, or call us on our toll free number.
Email Us
Phone Us
Returning Your Order
If for any reason you are not completely satisfied, you may return all diamonds within 30 days of the shipment date and receive a full refund or an exchange.
For Returns Call Toll Free 1-800-440-8919
or Outside the US 1-646-257-2001
Read our simplified return policy
A&W Diamonds
18 East 48th Street, 4th floor, New York, NY, 10017
Loose Diamond Certification
A loose diamond certificate is a written document that names a loose diamond's qualities. It takes years of training, and very powerful tools, in order to accurately evaluate a diamond's quality. Diamond certificates are given by grading laboratories run by neutral, independent 3rd party gemological institutions that are qualified to determine a loose diamond's carat weight, cut, clarity and color. Certificates allow you to compare diamonds of the same quality.
By measuring the 4 C's, diamond certificates give an objective way of evaluating the stone's value and is the only real way to be sure that you are really getting what you are paying for.
Learn more about Loose Diamond Certification
Loose Diamond Education
Before making a purchase at A&W Diamonds we encourage you to visit our Loose Diamond Education Section. Here you will information about all of the factors that affect a diamonds' price. We want you to be as informed as possible because a diamond is a gift that will last for generations. If you have questions that you would like to ask directly please feel free to call us or send us an email on the form above.